How do I track a FedEx package in Canada?
Your tracking number, made up of digits only, is in the merchant’s confirmation email and on the shipping label. Enter it on the fedex.com tracking page.
Where to enter your FedEx tracking number
Go to the FedEx tracking page. It takes up to 30 numbers at once, one per line.
What FedEx tracking statuses mean
- Label created: the shipping label for your package has been created.
- On the way: the package is heading to its destination, sometimes sitting at a FedEx facility rather than in a truck.
- Out for delivery: the package is about to be loaded on a FedEx truck or is already on its way to you.
- Delivery exception: something unexpected is delaying delivery, such as a holiday closure or a required signature with no one home.
FedEx notes that a package can go more than 24 hours without a scan, especially on long trips. See the official list of statuses.
Is your package late or causing trouble?
Contact the merchant first. If delivery is at least one day late, you can open a support ticket from the tracking page, under “Manage Delivery”. FedEx customer service: 1-800-463-3339.
Do you ship with FedEx?
Kolineo ships with FedEx, among other carriers, and our clients save 28% on shipping on average thanks to our negotiated rates. See our shipping service or try our 3PL cost calculator.
FedEx tracking FAQ
My FedEx package shows as delivered, but I can’t find it. What should I do?
First check the delivery photo in the tracking details, if there is one. If that doesn’t help, use the tracking page to report a missing package and note your case number, which starts with “C-”.
Why doesn’t my FedEx tracking show any updates?
Tracking starts once FedEx receives the package. With no updates, the package is still at the shipper’s location. After a few days with no change, contact the merchant.
I won’t be home. Can I have my package sent to a FedEx location?
Yes, you can redirect it to a FedEx retail location near your home or work at no extra charge, from the tracking page or the app. The option isn’t available for every shipment.
How long will FedEx hold my package?
A FedEx location can hold a FedEx Express or FedEx Ground package for up to 5 business days.
How do I get alerts about my FedEx package?
On the tracking page, turn on text, email or app notifications: pickup, delivery exception, estimated date and 4-hour window, and delivery.
Do you ship parcels across Canada?
Let us handle the storage, picking and shipping of your orders, and we will prepare a detailed quote.