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Kolineo

Ecommerce fulfillment in Canada and the U.S.

Kolineo handles ecommerce fulfillment in Canada and the U.S. for growing online brands: your Shopify, WooCommerce and Amazon orders flow straight to our warehouse, where we pick, pack and ship them the same day.

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Ecommerce orders ready to ship

When your online store outgrows your garage

At first, packing orders in the basement or the back room works fine. Then sales take off. Boxes take over the office, evenings disappear into printing labels, and every wrong size or address turns into a return and an unhappy customer. Meanwhile, each parcel ships at the carrier’s standard rate, because your volume isn’t big enough to negotiate.

Online shoppers compare everything. They expect a tracking number quickly, delivery within a few days and an easy return when something doesn’t fit. Peak periods like Black Friday, Cyber Monday and the holidays can multiply your order count in a matter of weeks, long before you could hire and train extra staff.

Ecommerce fulfillment solves those problems with a single partner. Warehousing, picking, packing, shipping and returns are handled by a team that does this all day, with shipping rates negotiated on large volumes. You get your time back for what actually drives sales: your products, your marketing and your customers.

What our ecommerce 3PL service includes

From the moment your inventory arrives to the moment a parcel reaches your customer, every step is covered.

  • Your store, connected

    Shopify, WooCommerce, Amazon, BigCommerce, Magento, eBay, Squarespace or ShipStation: orders reach us automatically and tracking numbers flow back to your store.

  • Same-day shipping

    Our service guarantees include same-day shipping of your orders. In Canada, customers typically receive them within 2 to 5 business days, depending on the region.

  • Measured accuracy

    99.98% of the orders we pick and pack are accurate, and 99.87% ship on time. Fewer errors mean fewer returns and fewer support tickets.

  • Negotiated shipping rates

    Canada Post, Purolator, UPS, FedEx, DHL, USPS and more: our daily volumes unlock rates you wouldn’t get on your own. Our clients save 28% on shipping on average.

  • Returns handled

    We receive your customers’ returns and process them according to your instructions, and your inventory is updated accordingly.

  • Real-time inventory

    Stock levels, order status and work in progress: you can follow everything from your phone or your computer.

Packed orders heading to shipping

One partner for Canada and the United States

Your Canadian inventory sits in Sherbrooke, Québec, about 150 km (95 miles) from Montreal, and ships from there to Ontario and the rest of Canada. Selling south of the border too? Our Chicago warehouse puts your products closer to U.S. customers, with the same team and the same system on both sides.

Selling to retailers as well? We handle your B2B retail orders from the same inventory as your online orders. For promotions, bundles and subscription boxes, kitting and assembly are done right in the warehouse.

  • One inventory for your store, Amazon and your retail accounts
  • Kitting, assembly and personalization in the warehouse
  • Import, export and customs clearance coordinated with shipping
  • A dedicated customer service contact who knows your account

Ecommerce 3PL FAQ

How many orders do I need before a 3PL makes sense?

There’s no universal threshold. The math compares what you spend today on space, packing time, supplies and shipping with what a 3PL would charge. Many brands make the move when fulfilling orders starts eating the time they should spend selling. Our 3PL cost calculator gives you a first range in about a minute.

How does my store connect to your warehouse?

Through an integration with your platform: Shopify, WooCommerce, Amazon, BigCommerce, Magento, eBay, Squarespace or ShipStation. Paid orders reach us automatically, and the tracking number goes back to your store once the parcel ships. See all our ecommerce integrations.

What does onboarding with Kolineo look like?

Four steps. First, we review your products, volumes and sales channels. Next, we connect your store to our system. You then send us your inventory, which we check, count and put away. After that, your orders start shipping. The overall timeline depends mostly on your platform and when your inventory arrives.

What are your delivery times?

Our service guarantees include same-day shipping. In Canada, customers typically receive their parcel within 2 to 5 business days, depending on the destination and the shipping service selected.

Do you handle returns?

Yes. We receive your customers’ returns and process them according to your rules: restock, set aside or another treatment we agree on together. Your inventory is updated and you can follow returns in our system.

Can I sell on Amazon and my own store at the same time?

Yes. Kolineo works with Amazon and other marketplaces as well as your own store. One inventory serves all your channels, which makes stock much easier to track. Also sending inventory to Amazon fulfillment centers? Let’s talk about it.

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3PL services for other industries

Ready to hand off your orders?

Tell us how many orders you ship each month and which platforms you sell on, and we’ll prepare a detailed quote.

Request a quote (819) 861-2354