Privacy policy

Kolineo is a third-party logistics (3PL) company whose head office and main warehouse are located at 5550 Bourque Boulevard, Sherbrooke, Québec J1N 1H3, Canada. Kolineo also operates a warehouse in Bolingbrook, Illinois.

This policy applies to personal information collected through the kolineo.ca website and its forms. Information we process on behalf of our clients as part of our logistics services, such as the shipping addresses on their orders, is governed by our agreements with those clients and is not covered by this policy.

We collect only the information we need to respond to your requests.

Contact and quote forms

When you fill out our contact form or quote request form, we collect:

• your name and email address (required);
• your company name and phone number (optional);
• your approximate number of orders per month (optional);
• the content of your message, such as a description of your products and needs.

Cost calculator

The volumes you enter in the cost calculator (orders, pallets, containers, return rate, additional services) are used to calculate the estimate directly in your browser. They are sent to us, along with the resulting estimate, only if you submit the “Get my detailed estimate” form, together with the contact details and message you enter there.

Job applications

If you apply through the form on our Careers page or by email, we receive the information you choose to send us: contact details, message, résumé and cover letter.

Technical data

When you submit a form, we also record the page it was sent from, the language used, the browser type and an irreversible hash of your IP address, which helps prevent abusive submissions. Like most websites, our servers also keep technical logs (IP address, date and time, page requested) needed for the security and proper operation of the site.

Only the members of the Kolineo team who need your information to handle your request have access to it. We also use service providers, such as website hosting and email, that process some information on our behalf and only for the purposes of that service.

If information is disclosed or stored outside Québec, we first assess whether it will receive adequate protection there, as required by law.

We do not sell your personal information, nor do we rent or trade it. We may disclose it without your consent only where the law requires or permits it, for example at the request of a competent authority.

At any time, you can:

• access the personal information we hold about you;
• have it corrected if it is inaccurate, incomplete or ambiguous;
• withdraw your consent to its use, which may prevent us from following up on your request.

To exercise these rights, write to the person in charge of the protection of personal information at info@kolineo.com. We may ask you to confirm your identity. We will respond in writing within 30 days of receiving your request, as required by law.

If you are not satisfied with our response, you can contact the Commission d’accès à l’information du Québec.

We take reasonable technical and administrative security measures to protect your information against unauthorized access, use or disclosure. Since no system is infallible, we ask that you not send sensitive information through our forms.

If a confidentiality incident presents a risk of serious injury, we notify the people concerned and the Commission d’accès à l’information, as required by law.