Logistics and package tracking FAQ
Waiting for a package? Pick the carrier delivering it: each page explains where to find the tracking number, what the statuses mean and who to contact if the package is late.
Track a package by carrier
Tracking steps for each carrier, based on their official websites.
Package tracking FAQ
How do I know which carrier is delivering my package?
Check the merchant’s shipping confirmation email: it usually names the carrier and gives the tracking number. The number’s format helps too. A Canada Post number has 16 digits, or 11 or 13 characters ending in “CA”; a Nationex number has 9 or 11 digits. When in doubt, ask the merchant.
My tracking hasn’t updated in days. Should I worry?
Not necessarily. Tracking updates when the package is scanned at a facility, so nothing changes between two distant stops. Go by the expected delivery date. With Canada Post, most packages arrive no later than five business days after that date.
I missed the delivery. Where is my package?
It depends on the carrier. Canada Post leaves a Delivery Notice Card and holds the package for 15 calendar days at the post office. Purolator leaves a notice and holds the package for up to 5 business days. Bring government-issued photo ID to pick it up.
My package shows as delivered, but I can’t find it. What should I do?
Check the address, look around the property and, in a building, check the mailroom. Then contact the merchant, who is the carrier’s actual customer. Canada Post notes that only the sender can request compensation for a missing package.
My business ships a lot of parcels. How do I choose the right carrier?
Choose shipment by shipment, based on weight, destination and the delivery time you need. Kolineo works with Canada Post, Purolator, UPS, FedEx, DHL, GLS, USPS, Nationex, XPO and Groupe Robert, and our clients save 28% on shipping on average. See our shipping service or try the 3PL cost calculator.
How do I cut down on “where is my order?” emails from customers?
Send the tracking number automatically as soon as the package ships. At Kolineo, every package has a tracking number that flows back to your online store when it’s connected to our system (Shopify, WooCommerce, Amazon and more). Your platform can then notify your customer.
Shipping parcels every day?
Let us handle warehousing, fulfillment and shipping for your orders: we pick the carrier for each parcel and prepare a detailed quote for you.