How do I track a Purolator package?
Your tracking number is usually in the merchant’s shipping confirmation email. It’s 35 characters or less. Enter it on the Track a Shipment page at purolator.com.
Where to enter your Purolator tracking number
Go to the Purolator tracking page and enter your tracking number (Purolator also calls it a PIN) or your tracking reference. The page takes up to 100 numbers at once.
What Purolator tracking statuses mean
- Received by Purolator: the shipper has handed the package to Purolator.
- On Purolator vehicle for delivery: the package is heading to your address.
- Attempted Delivery - Receiver Unavailable: nobody was there to accept the package.
- Address Correction Required: the address has to be fixed.
- Available for Pickup: the package is waiting for you at a Purolator location.
The expected delivery date appears in the tracking details.
Is your package late or causing trouble?
Contact the merchant first, since they can act on the shipment. For an address correction, Purolator answers by chat and through its Contact Us page (1-888-744-7123). Purolator’s receiving FAQ covers other situations.
Do you ship with Purolator?
Kolineo ships with Purolator from Sherbrooke, and our clients save 28% on shipping on average thanks to our negotiated rates. See our shipping service or try our 3PL cost calculator.
Purolator tracking FAQ
I missed the delivery. How long will Purolator hold my package?
Purolator leaves a notice telling you where the package is being held. It stays there for up to 5 business days, though exceptions may apply. For other arrangements, contact Purolator customer service; extra charges may apply.
What ID do I need to pick up a Purolator package?
A valid government-issued photo ID that matches the name and address on the package. Someone else can collect it with acceptable ID and your authorization.
My Purolator tracking hasn’t updated in days. Is that normal?
Often, yes. Tracking updates each time the package goes through a Purolator facility, so if the next stop is more than a day away, nothing changes in between. Go by the expected delivery date; once it has passed, contact the merchant.
What does “No Scanning Detail Available” mean?
Purolator hasn’t received or scanned the package yet. Check back later and confirm the number with the merchant.
Can I have my Purolator package delivered to a different address?
Yes: ask Purolator by chat or through its Contact Us page, with your tracking number ready.
Shipping parcels across Canada?
Let us handle warehousing, fulfillment and shipping for your orders, and we’ll prepare a detailed quote for you.